There are many reasons why deskless employees are the backbone of a company. They are usually the employees who work out on the sales floor greeting and assisting customers or the employees who are on their feet working in production and warehouse. Situated away from a desk and computer, it is common for deskless employees to feel disengaged from their job. However, there are technology-based solutions. Here are three ways technology has helped to improve the employee experience.
An engaged employee is emotionally invested in the job, not just the paycheck. An engaged employee is aligned with the company. They should have a say in how to accomplish the company’s goals and they should feel like they are part of a cohesive team working toward a common goal. Companies can use technology to train employees virtually by using online classrooms, company wiki, internal forums, and mobile devices. Many companies allow employees to “bring your own devices,” or BYOD, a concept inspired by millennials. Individuals who fit into the millennial category are a large segment of the United States workforce, and they are more adept at using mobile devices than computers or laptops. BYOD helps to improve employee engagement by allowing employees the autonomy to work and solve problems as needed.
There are 2.4 billion workers worldwide who do not have access to a desktop computer at work and may not have a company email address. The workplace needs to develop a way to communicate with these workers and improve mobile communications. The quickest way is through mobile devices. Millennials spend more than 11 hours a day engaged on their mobile devices. One of the promising pieces of technology to communicate and share company news and available training with employees comes in the form of employee mobile apps. An employee mobile app can quickly share company news, press releases, security alerts, weather warnings, maintenance issues and more.
With the right technological solutions, deskless employees can be just as productive as office employees. Deskless employees have no room to become complacent when their work is part of a collaborative process with a team they rarely see. As a result, deskless employees are more likely to try to maximize their efficiency and save time by thinking out of the box. The key is giving them the means to communicate effectively with tools such as audio messaging apps, project management apps and team workflow software.
The number of deskless employees is increasing as more people work away from the office. To keep employee focus on the same goal, it’s important to take advantage of the technology that everybody already has: the mobile phone. By increasing usage of this common device, workplace engagement, communication and productivity can all improve.
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